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AKE International Ltd take the privacy and protection of your personal information seriously, we’re committed to protecting your privacy and ensuring that any information you do share is secure and never misused. This notice describes our Privacy Policy and forms part of our website’s Terms and Conditions (‘Website Terms’). By accepting our Website Terms, visiting www.akegroup.com (‘the Website’) or using our services and products you are accepting and consenting to the practices described within this Privacy Policy. This policy explains what personal information we may collect, how we collect it and why. It describes some of the measures we take in order to protect your personal information, who we may share it with, how and why we use it and what your rights are. Please read this policy carefully as it contains important information. This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Who we are AKE International Ltd (registered company number 06982794) 16 Swan Court, 9 Tanner Street, London SE1 3LE and Dovehills, Bishops Frome WR6 5BQ If you have any comments or concerns about any aspect of this policy, or any privacy or data protection issue, please email us at privacy@akegroup.com or alternatively write to us at: Privacy Dept: AKE International Ltd, Dovehills, Bishops Frome WR6 5BQ Our commitment to protecting your privacy We only collect and use the personal information we need to provide or improve our products and services We will keep your personal information safe and secure We will never sell or pass your details on to third-parties and only share it in the ways mentioned in this policy We only keep your information for as long as necessary. (Deletion Policy is available upon request) You may make a Subject Access Request in respect of the information we hold about you We will regularly review this policy Updating the Privacy Policy We will regularly review our Privacy Policy and will indicate when it was last updated. This Privacy Policy was introduced in May 2018 and last reviewed and updated in September 2019 The law The legislation that applies to this Privacy Policy includes the: Industrial Training Act 1982 and any relevant Levy Order Data Protection Act 2018 (DPA) EU Data Protection Directive 95/46/EC Regulation of Investigatory Powers Act 2000 Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 Electronic Communications Data Protection Directive 2002/58/EC Privacy and Electronic Communications (EC Directive) Regulations 2003 General Data Protection Regulation (EU) 2016/679) (GDPR) as introduced into national law on 25 May 2018 All applicable laws, regulations and secondary legislation relating to the processing of personal data and privacy Guidance and codes of practice issued by the Information Commissioner Any successor legislation to the DPA and GDPR. How we collect and use your information You provide us with information when you use our websites, products, services and social media, including when you: Complete online forms Correspond with us by phone, email or otherwise Subscribe to our services Search for a product Participate in promotions Register to attend training courses We collect information about you when you visit our websites through the use of cookies. What we collect The information we collect from you, may include: Name, address, email and telephone number Date of birth National Insurance number Financial and credit card information Photograph(s) IP address Geographical location Browser type Device type Operating system Browsing data, such as access times Navigation history Physical health Mental health Racial or ethnic origin Religious or other beliefs How we use your information We may use your information for one or more of the following reasons: Fulfil our statutory obligations, duties and functions as a business Administration of our records and accounts Manage our employees, sub-contractors and interns Provide training, intelligence and security services for our clients Advertise, promote and market our services Administer certification and qualifications Perform our duties as a registered data controller Confirm identities and prevent crime Notify you about any changes to our services Carry out our contractual obligations Provide and improve our services Improve the operation, security and presentation of our sites Provide focused online advertising in line with your interests and preferences Measure and assess the effectiveness of our online content and marketing Enable you to participate in interactive features on one of our websites. How we protect your data We take the security of your personal information very seriously. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. We carry out regular security reviews in order to maintain continuous protection. We have strict protocols around access and ensure that staff authorised to access your data are adequately trained in line with GDPR codes of conduct. Third-party websites you access through links on our websites will have their own privacy policies. We do not accept any responsibility or liability for them. Sharing your information We will not disclose your Personal Data to any third-party except in accordance with this Privacy Policy. We may allow third-parties to use Personal Data we hold about you in the following circumstances: If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings To help us administer accounts, services and products we have provided before, do provide now or may provide in the future Companies and individuals that perform functions on our behalf such as Fulfilling orders Delivering packages Sending mail via the postal system and electronically by email, Analysing data Providing marketing assistance Administrating and distributing certification Providing search results and links (including paid listings and links) Processing credit and debit card payments Those parties are bound by strict contractual provisions with us and only have access to the Personal Data needed to perform their functions, and may not use it for other purposes. Further more, they must process the Personal Data in accordance with this Privacy Policy and as permitted by GDPR. As part of our legal responsibilities, we do share information where necessary with: Service providers Employer(s) Card payment services Awarding bodies Funding bodies Law enforcement agencies Data transfer outside the EU Personal data shall not be transferred to a country or territory outside the EU unless that country or territory ensures that appropriate safeguards are in place, and on condition that enforceable data subject rights and effective legal remedies for data subjects are available. Cookies When you visit AKE Groups website we place cookies on your device. Cookies are small text files that help our websites to work and us to understand what information is most useful to our users. They also speed things when you come back to a site. We do not use them to identify you personally. You can delete cookies stored on your device at any time. What we collect Cookies allow us to gather information about your visits to our site, including your: IP address Geographical location Browser type Device type Operating system Browsing data, such as access times Navigation history Preferences How we use your information Cookies enable us to use google tools and services such as: Google Analytics Google Analytics helps us measure and analyse how users are using our site(s) so that we can improve their experiences. Who has access to your information Our staff and Google can access information related to Google Analytics cookies. Other third-party cookies When we use internet tools from other companies to enhance our website, these companies may also place cookies on your devices. They include: Facebook Google Maps Twitter YouTube LinkedIn The website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites. Telephone What we do We may take personal details when you call such as name, email address phone number, this information will only be kept if we have a legitimate reason to keep it. We may ask you for some personal information over the phone to confirm your identity, depending on the nature of your enquiry to prevent fraud and protect your data. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. Email and social media There are many ways you may communicate with us online, including by: Email Social media (such as Facebook, LinkedIn or Twitter) What we do When you use email or social media it is likely you know what information you are sharing with us. How we use and process your information, who accesses it, and how long we keep it, depends on the context in which we collected it, but follows the terms of our Privacy Policy and UK law. The information is handled by our authorised staff.
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